computer support technician job description

Education Qualifications
Candidates must have a bachelor’s degree in computer science or information technology. The program provides the candidate with knowledge of computer programming, operating systems, data structures, systems analysis, and algorithms. They can also opt for a master’s degree if they have any plans to apply for higher positions.

Additional skills

Customer-Service
The PC Support Technician should be able to help customers facing trouble understanding how certain hardware or software works. The professionals have to answer all the queries and resolve any kind of technical issues.

Problem-Solving
The support technician must have the ability to identify simple and complex problems. They have to analyze and come with effective solutions to rectify them.

Communication Skills
Usually, for a layman, it is difficult to understand the technicalities of the computer. The PC Support Technician will have to simplify and explain them to the customers in a simple and nontechnical way.
computer support technician job description
Writing Skills
For PC Support Technician, writing skills will come in handy for preparing instructions and email responses for employees and customers.
The Desktop Support Technician is responsible for designing and implementing preventive maintenance procedures for personal computers. The professionals provide suggestions regarding software and hardware purchases. They have to keep themselves updated with the asset tracking information for an accurate asset inventory. The technician offers training support for the proper usage of corporate standard software packages. The professional will have to ability to manage network applications and application distribution systems.

The support technician must take care of the system security and will have to ensure that they are in accordance with the customer policy. It is the PC Support Technician responsibility to execute and support the network standards and guidelines. The professional conduct routine diagnosis on failed equipment, and software. They also coordinate repairs and identifies and resolves network issues. The professional will have to document the purchase orders and equipment inventories. They should also maintain electronic and hard reports and logs.

Certifications:
CompTIA A+ Technician
CompTIA Network+
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Expert (MCSE)
Certified Information Systems Auditor (CISA)
Certified Information Systems Security Professional (CISSP)
AWS Certified Solutions Architect – Associate

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